Do You ship to Europe?
We have an exclusive distributor in Europe, ZOCIETY EUROPE. Please contact them for any of our ZOCIETY parts if you are in that region, and they will be happy to assist you.
Do you ship to Australia/New Zealand?
Unfortunately we don’t have a carrier that can reasonably deliver parts to that region, but you can set up your own freight pick up and send over your own label.
Do you ship to Canada?
Yes, we ship to Canada often. That said, we cannot process Canadian orders on our website. If you Contact Us with your parts list and postal code, we will reply back with a shipping estimate. Once approved, we can invoice you via email to get the order placed. Please note that our shipping quotes include door to door transport and customs clearance, but not any duties or taxes payable. You will need to settle those amounts, if any, with the shipper prior to final delivery.
Do you ship Worldwide?
We do ship worldwide, using major freight carriers such as DHL and UPS. You can set up your own freight pick up and send over your own label as well. Please note that our shipping quotes options are door to door, door to airport, and include transport and customs clearance, but not any duties or taxes payable. You will need to settle those amounts, if any, with the shipper prior to final delivery.
Where are you located?
We are located in Ontario, California in the Inland Empire region of Southern California (Zip Code: 91761). We have a retail location and allow local pickup, and you can select this option while checking out on our website (under shipping options). If you select this, we will coordinate pickup with you from our warehouse once your order is complete.
Are your parts made in the USA or overseas?
All of our parts are made domestically in Southern California.
When I login to my account, my order shows “pending”. Is everything okay?
Yes. The system defaults to “pending” status throughout the duration of production. It only updates once we actually ship the order.
Will I be updated throughout the production process regarding the status of my order?
Due to the volume of orders in process at any given time, we don’t have the ability to individually update each customer throughout the production cycle. After you receive your order confirmation, you will next hear from us when your order is shipped, or if we need additional information from you. You are welcome to Contact Us anytime if you would like an updated status.
How can I get pictures of my car with ZOCIETY parts featured on your website or socials?
You can email us photos to info@zociety.org. Please make sure to include any social media handles and photographer credits so we can tag appropriately.
Are your parts ready to install, or will I need to make modifications?
As with ANY aftermarket fiberglass or carbon fiber parts – professional installation is highly recommended. Parts should always be test fit, and slight adjustments may be needed for optimal fitment. We do not drill out mounting points to offer the most leeway in fitting our parts – so care should be taken in test fitting, marking and drilling said mounting points. Our fiberglass parts only come with a protective layer of primer, so proper sanding, blocking and paint prep will be required. No aftermarket body parts are a simple OEM swap, and ours are no different. Please keep this in mind when setting expectations of what is required.
Do I need to clear coat my carbon fiber parts after I receive them?
Unlike many overseas made parts, our carbon fiber pieces come clear coated with UV protection. No additional clear coat is required prior to install. We do recommend a full detail after installation to clear any scuffs from transport. Ceramic coating can further bring out the depth and clarity of the carbon fiber as well. All that said, we make our parts in a volume production environment, and our finish is suitable for the vast majority of our customers given the price point. If you are looking for a glass-like “show finish” – we do recommend to have the carbon re-cleared.
Snap Finance Payment Option. How do I make a purchase?
You can select SNAP FINANCE payment option upon check out or we can manually send you an invoice by APPLYING HERE, including your name, contact number and the parts and material you would like, and we will send over the invoice. Once you receive it, simply review, and if all looks good, “e-sign” to place the order.
Do you offer wholesale / dealer accounts?
We primarily sell our products direct to retail, and have setup our pricing accordingly. We do make exceptions for dealers who are interested in stocking our parts. Requirements are an initial buy-in and quarterly spend commitment. If you would like to discuss further, please Contact Us.
What is your cancellation policy?
Since all of our parts are made to order, our policy is that all sales are final and non-cancellable.
I am trying to checkout on the website, but my card is getting declined. What can I do?
Due to the fact that most purchases are over $1000, many banks and credit cards have a fraud alert that is automatically triggered for your security. The best way to resolve this is to call your financial institution to pre-authorize the purchase, then re-try completing the purchase.
